Last updated: October 14, 2026
Phoenix Family Insulation (“we,” “us,” or “our”) operates phoenixinsulation.com and provides insulation services throughout the Phoenix metro area. This policy explains what information we collect, how we use it, and the choices you have — including how we handle text messaging (SMS).
1. Information We Collect
We may collect the following information when you visit our website, request a quote, or contact us:
- Name (first and last)
- Phone number
- Email address
- Street address and ZIP code
- Information submitted through our contact or quote-request forms (for example, whether you have hot or cold areas in your home, electric-bill concerns, or prior insulation quotes)
- Communications you send us by phone, email, form, or text message
2. Technical information
Website and form systems can record technical details such as your IP address, browser information, the page used to submit an inquiry, and the date and time of submission. These records support website operation, form delivery, and spam prevention.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule services
- Provide customer support and answer questions
- Send appointment confirmations, reminders, and service updates
- Send promotional offers and updates, where you have consented to receive them
- Improve our website and services
- Comply with legal obligations
4. SMS / Text Messaging
By submitting your phone number through our website or forms, you may opt in to receive text messages (SMS) from Phoenix Family Insulation related to appointment reminders, quote follow-ups, service updates, and, where you’ve separately consented, promotional offers.
No mobile opt-in data or consent is shared with third parties or affiliates for marketing or promotional purposes. This does not include our SMS/CRM platform provider, GoHighLevel, which supports delivery of our text messages as part of operating our service.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- To opt out, reply STOP to any text message at any time. You’ll get one final confirmation message, and no further texts will be sent unless you opt in again.
- For help, reply HELP, or call us at (602) 536-8798.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent for third-party or affiliate marketing purposes.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Employees and subcontractors who need it to perform insulation services
- Service providers who support our operations (scheduling software, CRM, and text-messaging platforms), bound by confidentiality obligations
- Law enforcement or regulators when required by law.
We do not share SMS opt-in consent or mobile phone numbers collected for texting purposes with third parties for their own marketing purposes.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link provided in those emails
- Request access to, correction of, or deletion of your personal information by contacting us below
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Phoenix Family Insulation
2325 E Camelback Rd #400
Phoenix, AZ 85016
Phone: (602) 536-8798
Policy updates
We may update this policy as our website or practices change. The date above identifies the latest revision.